File Complaint Against Lenders In Your State

Should you feel cause to file a complaint against a lender, there are resources for doing so. Since the regulatory bodies vary by state, each state has its own process and procedure for making said complaint. Some states require that you try to resolve the issue before making an official complaint, others merely request that you do so.

Please consult your state’s guidelines before proceeding. Also, keep original documents – only mail copies.

Should you want to make a complaint to Personal Money Network, you may contact us here. Should you wish to file a complaint with the authorities in your home state, the appropriate contacts are listed below.

Complaint letter templates are available from the consumeraction.gov website. If you desire to register on the national Do Not Call Registry, you may do so here. For more information on payday loans and other financial products available from lenders through Personal Money Network, you can read our free consumer lending e-book and our payday lending statistics and industry overview report.

State Resources

Resources and contacts for making a complaint against lenders in your state are listed below.

Alabama

A complaint form can be downloaded from here. Mail the form to the following address:

Alabama Banking Department
P.O. Box 4600
Montgomery AL 36103

Phone:

(334) 242-3452

Fax:

(334) 353-5961

Regulatory Contact:

Arlene Baldwin, Consumer Services Specialist, Bureau of Loans

Alaska

The complaint form is located here from the State Chartered Financial Institutions site. Mail to the following address:

Alaska Division of Banking and Securities
P.O. Box 110807
Juneau AK 99811

Phone:

(888) 925-2521

Fax:

(907) 465-2549

Regulatory Contact:

Patrice Walsh, Financial Institution Examiner

Arizona

The complaint form is located here. It should be mailed to:

Arizona Department of Financial Institutions, Financial Enterprises Division
2910 N. 44th Street, Suite 310
Phoenix AZ 85018

Phone:

(800) 544-0708

Fax:

(602) 381-1225

Regulatory Contact:

Robert Charlton, Assistant

Arkansas

The complaint form can be found here. Mail to:

Arkansas State Board of Collection Agencies
Division of Check-Cashing Companies, 523 Louisiana Street, Suite 460
Little Rock AR 72201

Phone:

(501) 371-1434

Fax:

(501) 371-1440

Regulatory Contact:

Peggy Matson, Executive Director

California

California residents can make complaints in writing to:

California Department of Corporations, Financial Services Division
1515 K Street, Suite 200
Sacramento CA 95814

Phone:

(866) 275-2677

Colorado

The complaint form is located here. Mail the form to:

Colorado Office of the Attorney General, Uniform Consumer Credit Code
1525 Sherman St., 5th Fl.
Denver CO 80203

Phone:

(303) 866-4494

Fax:

(303) 866-5691

Regulatory Contact:

Laura Udis, Administrator

Connecticut

Visit this location for the complaint form. It should be mailed to:

Connecticut Department of Banking
260 Constitution Plaza
Hartford CT 06103

Phone:

(860) 240-8299

Fax:

(860) 240-8167

Regulatory Contact:

Alan Cicchetti Deputy Commissioner

Delaware

Before you can make a formal complaint, you must speak with a representative of the state. To do so, call (302) 739-4235. The representatives will determine if you have a legitimate claim. If they deem that you do, they will direct you to transmit the complaint in writing by mail or fax. The mailing address will be provided by those representatives.

Phone:

(302)-739-4235

Fax:

(302) 729-2356

District of Columbia

To make a complaint in the District of Columbia, obtain a sample complaint form from the ConsumerAction.gov website. The link is located at the top of this page. Complaints for residents in Washington, D.C. are made to the Federal Trade Commission, through https://www.ftccomplaintassistant.gov/. The site will guide you through making your complaint.

Florida

All complaints must be filed through the complainant’s county of residence. Guidelines vary by county and complaints by mail or fax are not accepted by every county. Please contact the appropriate authority for further instructions.

Broward County, Consumer Protection Division

http://www.broward.org/consumer/welcome.htm

Phone:

(954) 765-4400. Press “8”.

Hillsborough County, Consumer Protection and Professional Responsibility Agency

http://www.hillsboroughcounty.org/consumerprotection/

Phone:

(813) 903-3430

Manatee County, Citizens Action Center

http://cac.mymanatee.org/etrakit2/

Phone:

(941) 742-5800

Miami-Dade County, Consumer Services Department

http://www.miamidade.gov/csd/

Phone:

(305) 375-3677

Palm Beach County, Consumer Affairs Division

http://www.co.palm-beach.fl.us/publicsafety/consumeraffairs/

Phone:

West Palm Beach Area: (561) 712-6600

Boca/Delray/Glades:

Phone:

Call Toll Free 1-888-852-7362

Georgia

Georgia residents must first contact their county district attorney’s office. Contact information for those offices can be found on the website for the Prosecuting Attorney’s Council of Georgia. Then, notify the Office of the Commissioner of Insurance, Industrial Loan Division. That site is located here.

Phone:

404-656-2078.

The Office of the Commissioner of Insurance website has a complaint form and wizard to assist you in completing it. The form can be faxed or mailed to the following address:

Georgia Insurance Commissioner’s Office Consumer services Division 2
M.L.K. Jr. Drive West Tower, suite 716
Atlanta, GA 30334

Fax:

(404) 657-8542.

Hawaii

Hawaii.gov gives choices in filing a complaint.

1) Contact the party you have the complaint against and attempt a resolution. If such efforts are unsuccessful, a complaint form is available at: http://hawaii.gov/dcca/areas/rico/forms/

2) Complaints can be made to the Consumer Resource Center or the Office of Consumer Protection. The Consumer Resource Center can be contacted by calling 808-586-2653 or in writing at the following address:

235 South Beretania Street, 9th Floor
Honolulu, Hawaii 96813

The Office of Consumer Protection is a division of the Regulated Industries Complaints Office, part of the Department of Commerce and Consumer Affairs. They are located in the following areas:

Hilo office
345 Kekuanaoa Street, Suite 12
Hilo, Hawaii 96720

Wailuku office
1063 Lower Main Street, Suite C-216
Wailuku, Hawaii 96793

Honolulu office (main location)
Leiopapa A Kamehameha Building
235 South Beretania Street, Suite 801
Honolulu, Hawaii 96813

Idaho

A consumer affairs response program is available in Idaho, which is part of the Idaho Department of Finance. Mail can be sent to the following location:

800 Park Blvd. Suite 200
Boise, Idaho 83712

Phone:

(208) 332-8000, or if in Idaho, call toll free (888) 346-3378

Illinois

A complaint form is available in PDF format from the Attorney General’s office.

If the forms are completed in English, mail to:
Office of the Illinois Attorney General Consumer Protection Bureau
500 South Second Street
Springfield, IL 62706

If completed in Spanish, then mail to:
Office of the Illinois Attorney General Consumer Protection Division
100 West Randolph Street
Chicago, Illinois 60601

Phone:

If in Chicago, call (800) 386-5438
TTY: (800) 964-3013

If in Springfield, call (800) 243-0618
TTY: 877-844-5461

In Carbondale, call (800) 243-0607
TTY: 877-675-9339

Spanish Language Hotline: 1-866-310-8398

Indiana

An attempt should be made to resolve the issue with the other party first. However, if that doesn’t work, contact the Indiana Department of Financial Institutions. You may need to mail a complaint form. Send it to:

Indiana Department of Financial Institutions
30 South Meridian St., Suite 300
Indianapolis, IN 46204

Phone:

(317) 232-3955 or call toll-free, (800) 382-4880

Iowa

For complaints in Iowa, it is recommended to contacting the Attorney General’s Consumer Protection Division. Mail to:

Iowa Attorney General
Consumer Protection Division
1305 E. Walnut Street
Des Moines, IA 50319

Phone:

515-281-5926

Kansas

The Attorney General’s office provides forms online, accessible here. Mail the completed form to:

Memorial Hall, 2nd Floor
120 SW 10th Street
Topeka, KS 66612

Phone:

(785) 296-3751, or call toll-free (800) 432-2310

Fax:

(785) 291-3699

Kentucky

The Kentucky Department of Financial Institutions is the regulating body in that state. Search for the entity you wish to file a complaint against at: http://www.kfi.ky.gov/search.htm. If the lender in question is under DFI jurisdiction, a complaint form is on the website. Fill it out and mail it to:

Department of Financial Institutions
1025 Capital Center Drive
Suite 200
Frankfort, KY 40601

Phone:

(502) 573-3390, or call toll-free, (800) 223-2579

Fax:

502-573-0086

Louisiana

Complaints can be made to complaints@ofi.la.gov, though complaints in writing are preferred. Mail a complaint to the following address:

Office of Financial Institutions
Post Office Box 94095
Baton Rouge, LA 70804-9095

Phone:

(225) 925-4660 or (888) 525-9414

Maine

Visit the website of the Bureau of Financial Institutions. Complaints can be made via Secure e-mail, phone, fax or mail. The complaint form is available as a PDF or MS Word document. To mail, send to:

Maine Bureau of Financial Institutions
Consumer Outreach Program
36 State House Station
Augusta, ME 04333-0036

Phone:

(800) 965-5235 or (207) 624-8570

Fax:

(207) 624-8590

Maryland

Write to the Commissioner of Financial Regulation of Maryland. Remit to:

Commissioner of Financial Regulation
Attention: Complaint Unit
500 North Calvert Street, Suite 402
Baltimore, Maryland 21202

Phone:

(410) 230-6100

Massachusetts

Complaints for any business licensed by the Division of Banks are handled by the Massachusetts Consumer Affairs Division of Banks. To make a complaint, the MCADB must have a completed and signed copy of the complaint form – available on the above website – transmitted to them. Mail to the following address:

Consumer Assistance Office
Massachusetts Division of Banks
1000 Washington Street, 10th floor
Boston, MA 02118-2218

Michigan

The complaint form (PDF) is available here, and it should be remitted to:

Office of Financial and Insurance Services
P.O. Box 30020
Lansing, MI 48909

Phone:

877-999-6442

Minnesota

There is an official complaint form, available here. Send to:

State of Minnesota Department of Commerce Division of Financial Institutions
85 7th Place East, Suite 500
St. Paul, Minnesota 55101-2198

Phone:

(651) 296-2135

Mississippi

Download, print and complete a copy of the official complaint form. Send it to:

Consumer Protection Division Office of the Attorney General
P.O. Box 22947
Jackson, Mississippi 39225-2947

Phone:

(601) 359-4230 or (800) 281-4418

Missouri

There is an official complaint form that must be completed. It can be faxed or mailed to the following:

Missouri Division of Finance
P.O. Box 716
Jefferson City, MO 65102-0716

Phone:

(573) 751-3242

Fax:

(573) 751-9192

Montana

First, try to resolve the complaint with the lender directly. Should that prove fruitless, an official complain may be submitted by fax or by mail to the following address:

State of Montana Department of Administration Division of Banking and Financial Institutions
301 South Park, Suite 316 P.O. Box 200546
Helena, MT 59620-0546

Phone:

(406) 841-2920.

Fax:

(406) 841-2930

Nebraska

A form is available through the Nebraska Department of Banking and Finance website. Once completed, mail to:

Nebraska Department of Banking and Finance, Financial Institutions — Complaints
P.O. Box 95006
Lincoln NE 68509-5006

Phone:

(402) 471-2171

Nevada

Complete out the official complaint form. More information can be found at fightfraud.nv.gov. However, once the form is completed, mail to:

Office of the Commissioner
2785 E. Desert Inn Rd. Suite 180
Las Vegas, NV 89121

Phone:

(702) 486-4120

Fax:

(702) 486-4563

New Hampshire

Gather all supporting documentation in Word, Excel or PDF format. Then, navigate to http://www.egov.nh.gov/consumercomplaint/ to complete the complaint form. Mail the completed form and documentation to:

Office of the Attorney General
Consumer Protection and Antitrust Bureau
33 Capitol St,
Concord NH 03301.

Phone:

(603) 271-3641

Fax:

(603) 223-6202

New Jersey

Download an official complaint form (PDF) and then mail to:

124 Halsey Street
Newark, New Jersey 07102

Phone:

(973) 504-6200 or (800) 242-5846

New Mexico

Download the complaint form (PDF), available here. Mailing locations by area are available below.

In Santa Fe:
408 Galisteo Street
Villagra Building
Santa Fe, New Mexico 87501
or
P.O. Drawer 1508
Santa Fe NM 87504-1508.

In Albuquerque:
111 Lomas NW, Ste 300
Albuquerque, NM 87102.

In Las Cruces:
201 N. Church St., Ste. 315
Las Cruces, NM 88001.

Phone:

1 (800) 678-1508.

New York

Forms and addresses can be found at http://www.ag.ny.gov/bureaus/consumer_frauds/filing_a_consumer_complaint.html. The Bureau of Consumer Frauds and Protection has 13 regional offices, so check the website to find the nearest office. Each has its own specific form to submit, so be sure to get the correct one by finding the closest office through the website.

Phone:

(800) 771-7755

North Carolina

Call, toll free, (877) 5-NO-SCAM if in North Carolina. If not, call (919) 716-6000. The official complaint form can be filed electronically or mailed to the North Carolina Department of Justice. Mail to the following address:

State of North Carolina Department of Justice
9001 Mail Service Center
Raleigh, NC 27699-9001

Phone:

(919) 716-6400

North Dakota

A complaint form can be found online. Mail to:

Consumer Protection Division Office of Attorney General
Gateway Professional Center
1050 E Interstate Ave Suite 200
Bismarck, ND 58503-5574

Phone:

(701) 328-9933

Ohio

Complete an official complaint form, available here and mail. Should you desire to, the Attorney General’s office can be contacted directly by the main hotline. The mailing address is:

Ohio Attorney General Mike DeWine
30 E. Broad St., 17th Floor
Columbus, OH 43215

Phone:

Toll-free (800) 282-0515 or (614) 466-4986
Monday – Friday 8 a.m. – 7 p.m.

Oklahoma

A debtor that’s aggrieved or member of the public can make a complaint about a business, licensed or otherwise, that has violated any part of the Oklahoma Deferred Deposit Lending Act. The Act is available on Oklahoma Department of Consumer Credit website. Complaints can be made in writing to:

Oklahoma Department of Consumer Credit
4545 North Lincoln Boulevard, Suite 164
Oklahoma City, Oklahoma 73105-3403

Phone:

(405) 521-3653 or the in-state hotline, (800) 448-4904

Fax:

(405) 521-6740

Oregon

To file a complaint in Oregon, complete the online form at the Division of Finance and Corporate Securities
website. Don’t submit any documentation, the form is all that is required. Alternately, the form may be faxed or mailed to the following address:

Oregon Division of Finance and Corporate Securities
PO Box 14480
Salem, OR 97309-0405

Fax:

(503) 947-7862

Pennsylvania

The state of Pennsylvania recommends resolving lending complaints by first contacting an attorney, a directory of which can be found at the following website: http://pennsylvania.statelawyers.com/, and attempt a resolution with the lender. Attorneys who practice fair lending law in Pennsylvania can be found here: http://www.lawyers.com/Fair-Lending/Pennsylvania/Philadelphia/law-firms.html.

However, if you have contacted an attorney and have not found a resolution, you may fill out the official complaint form and submit to the Pennsylvania Department of Banking. Send mail to:

Pennsylvania Department of Banking
Consumer Services
17 N Second Street, Suite 1300
Harrisburg, PA 17101-2290

Phone:

(717) 787-1854

Fax:

(717) 787-8773

Rhode Island

An official complaint form can be found here. Submit to the Department of Business Regulation by mailing it to:

State of Rhode Island Department of Business Regulation
Division of Banking
1511 Pontiac Avenue, Bldg 69-2
Cranston, RI 02920

Phone:

Department of Business Regulation: (401) 462-9500
Division of Banking: (401) 462-9503

South Carolina

The state of South Carolina makes the complaint form available for online submission or as a downloadable PDF complaint form for printing and manual submission. South Carolina’s site also has instructions you must follow for filling out the form and filing a complaint. Forms can be mailed to:

South Carolina State Board of Financial Institutions
Consumer Finance Division
P.O. Box 11905
Columbia SC 29211

Phone: (803) 734-2020
Fax: (803) 734-2025

South Dakota

The official complaint form for filing a complaint against a lender in South Dakota is located here in PDF format. For an investigation into the complaint to be initiated, the form must be submitted to the South Dakota Department of Labor’s Division of Banking. The written form must be faxed or mailed to the following address:

South Dakota Division of Banking
217 1/2 West Missouri Avenue
Pierre SD 57501

Phone:

(605) 773-3421

Fax:

(605) 773-5367

Tennessee

Complaints in Tennessee are filed with the Tennessee Department of Financial Institutions. The complaint can be filed online, or alternately may be faxed or mailed to this address:

Tennessee Department of Financial Institutions
Consumer Resources Division
414 Union Street, Suite 1000
Nashville, Tennessee 37219

Phone:

1 (800) 778-4215

Fax:

(615) 253-7794

Texas

Complaints in Texas are submitted to the Texas Office of Consumer Credit Commissioner. To file a complaint, submit a complaint form along with supporting documentation by fax, or by mailing to:

Texas Office of Consumer Credit
2601 N. Lamar Blvd.
Austin TX 78705

Phone:

(512) 936-7600

Fax:

(512) 936-7610

Utah

To file a complaint with the Utah Department of Financial Institutions, the regulating body in that state, first complete the official complaint form. The form can be emailed to the Supervisor of Consumer Credit and Compliance. The form can also be faxed or mailed to the following:

Utah Department of Financial Institutions
P.O. Box 146800
Salt Lake City, UT 84114-6800

Phone:

(801) 538-8830

Fax:

(801) 538-8894

Vermont

Not all financial institutions in the state of Vermont are regulated. Complaints, however, can be submitted to the Department of Banking by filling out the complaint form, downloadable in PDF format. Bear in mind, since not every lender is regulated, a complaint may have to be lodged in the state where the lender is headquartered and registered. To submit the form, mail to:

State of Vermont
Department of Banking, Insurance, Securities & Health Care Administration (BISHCA)
89 Main Street
Montpelier, VT 05620 – 3101

Phone:

(802) 828-3301

Virginia

The Bureau of Financial Institutions, in the State Corporation Commission, is the regulating body in the Commonwealth of Virginia. Submit a complaint form along with any supporting documents to them. Forms can be faxed or mailed to:

Virginia Bureau of Financial Institutions
1300 East Main Street, Suite 800
Post Office Box 640
Richmond, VA 23218-0640

Phone:

(804) 371-9657

Fax:

(804) 371-9416

Washington

Direct complaints to the Department of Financial Service’s Consumer Services division. The complaint form can be filed online, faxed, called in over the phone to the state hotline, or mailed. Mailed forms should be sent to:

Department of Financial Services
PO Box 41200
Olympia WA 98504-1200

Phone:

1 (877) RING DFI (746-4334)

Fax:

(360) 586-5068

West Virginia

To file a complaint in West Virginia, get an official complaint form and submit to the West Virginia Division of Banking. Complaints must be submitted in writing, by faxing or mailing to:

West Virginia Division of Banking
One Players Club Drive Suite 300
Charleston, WV 25311-1638

Phone:

(304) 558-2294

Fax:

(304) 558-0442

Wisconsin

Submit complaints to the Department of Financial Institutions. File online or download a PDF complaint form and submit to the WDFI.

Complaints should be directed to the Department of Financial Institutions. The complaint can be filed online with the WDFI or filled out on paper (PDF) and mailed to the WDFI. Mail the form to this address

Department of Financial Institutions
345 W Washington Avenue
Madison, WI 53703

Telephone:

(608) 261-9555

TTY:

(608) 266-8818 For hearing-impaired callers.

Fax:

(608) 261-7200

Wyoming

Mail a written complaint form to the Wyoming Division of Banking, to the following address:

Wyoming Division of Banking Uniform Consumer Credit Code
Herschler Building, 3 East 122 West 25th Street
Cheyenne, WY 82002

Phone:

(307) 777-7797

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